Not for emergencies

Call 911 or local emergency services if someone is in immediate danger, may be injured, or may need urgent medical attention. This includes:

• A fall, suspected fracture, head injury, or inability to get up safely.
• Chest pain, shortness of breath, stroke symptoms, sudden weakness, fainting, or severe pain.
• New or severe confusion, sudden change in alertness, or unsafe wandering.
• Fire, flooding, gas smell, electrical danger, blocked exit, structural danger, or another immediate home hazard.
• Suspected abuse, neglect, exploitation, or immediate caregiver safety concern.
• Any situation where delaying care could increase risk.

Dashboard messages, forms, emails, photos, plan requests, and support requests are not monitored as emergency channels. Lantern Years cannot dispatch emergency services, perform a welfare check, provide medical triage, diagnose an injury, or supervise a transfer in real time.

Priority Review means faster home planning when timing is tight. It is not same-day emergency care, urgent medical care, immediate fall response, hospital discharge clearance, or a substitute for local in-person support when the situation is unstable.

After emergency or urgent medical needs have been handled, Lantern Years may help the family organize practical next steps for the home, such as safer bathroom setup, clearer night routines, caregiver tasks, equipment questions, and when to involve local professionals.

Seek local in-person support first when there is a new injury, unstable medical condition, unsafe transfer, need for hands-on caregiver training, equipment fitting, lift use, wheelchair seating concern, structural home change, suspected abuse or neglect, or any concern that cannot wait for remote review.