Telehealth consent

Lantern Years plans include review by a licensed occupational therapist. Review may involve guided home questions, home photos, family notes, dashboard messages, phone or video contact when offered, and other information you provide.

Remote review is not the same as an in-person home visit. The reviewer cannot physically test the home, directly observe every transfer or routine, verify installation, measure every area, assess all medical conditions, or inspect hidden hazards.

Occupational therapy services provided through telehealth must meet the same professional standard of care that would apply to in-person services. Lantern Years uses remote review only when the licensed reviewer determines that the requested service can reasonably be provided this way.

Lantern Years currently serves Wisconsin homes. A reviewer must hold the license or other authority required for the location of the person receiving the service. If location, licensing, or the standard of care makes remote review inappropriate, Lantern Years may decline, pause, or recommend another next step.

Remote review may help families:

• Receive practical home priorities without waiting for a home visit.
• Share photos and context from the actual home environment.
• Set practical priorities after a fall, discharge, move, or change in routine.
• Give caregivers clearer tasks, equipment questions, and next steps.
• Identify when local in-person care, contractor help, or medical care should come first.

Remote review has limits and risks, including:

• Photos, measurements, and family descriptions may be incomplete, unclear, outdated, or inaccurate.
• Technology may fail, delay messages, distort images, or interrupt review.
• Privacy may be affected if information is shared from a device, network, email account, or family invitation that is not secure.
• Some safety concerns require hands-on assessment, direct observation, skilled transfer training, medical evaluation, equipment fitting, or contractor inspection.
• A plan may not identify every hazard, and following a plan cannot eliminate all risk of falls, injury, caregiver strain, or home accidents.

Lantern Years may recommend in-person care or another local next step when the situation involves recent injury, unstable medical status, unsafe transfers, new or severe confusion, suspected abuse or neglect, complex wheelchair or lift needs, structural home changes, equipment that must be fitted or installed, unclear photos, or any situation where remote review cannot meet the appropriate standard of care.

If a reviewer recommends in-person care, contractor review, emergency care, or medical care, you are responsible for seeking that local support.

Lantern Years is not an emergency service and is not monitored for urgent response. If someone is in immediate danger, may be injured, has fallen, has sudden weakness, chest pain, shortness of breath, stroke symptoms, severe confusion, or needs urgent medical care, call 911 or local emergency services.

You agree to:

• Confirm the location of the home and the person the plan is for.
• Provide accurate, current, and complete information.
• Share only photos and details you are authorized to share.
• Use a private device and network when possible.
• Tell Lantern Years about major changes before relying on prior guidance.
• Seek local in-person help when recommended or when the situation feels unsafe.

Lantern Years may create and keep records related to your account, home details, photos, review notes, plan, family access, payment status, support requests, and consent. Our Privacy Policy and Consumer Health Data Privacy Notice explain how information is collected, used, shared, retained, and protected.

Ordinary email and text messages may not be fully secure. Use the dashboard when it is available for home details and photos.

You do not have to use Lantern Years. Alternatives may include an in-person occupational therapy evaluation, physical therapy, physician visit, local aging and disability resource center, home health agency, contractor, equipment provider, emergency services, or another local professional.

You may stop using Lantern Years at any time. If you stop after payment or after review begins, refunds are governed by the Terms.

Lantern Years is self-pay at launch. We do not submit claims to Medicare, Medicaid, private health plans, long-term care plans, or other payers. If you need medically necessary therapy, covered benefits, a physician-ordered service, or a payer-approved plan of care, local in-person providers or your health plan may be the appropriate first step.

By creating an account, purchasing a plan, checking a consent box, sharing home details or photos, inviting family members, or using the dashboard, you confirm that you understand and consent to remote review through Lantern Years.